Tuesday, July 22, 2014

Do I need a Retail Software Solution?

Hello,

Through today’s blog we will we will be sharing discussing the need of software solution for a retail store, and would like to share the awareness among retailers on a question “Do I need a Retail Software Solution? Which often confuses them to make a decision to get software for their store or not.

Before we jump into the real discussion let us understand the basic need for a software solution that is why we need software?

The answer is Software solutions are required where repeated work, complex calculations, accurate information etc is involved and has to be done most accurately with minimal chances of error and yes at minimum cost involved.

So from the brief explanation above one thing is clear that software are essential for businesses, but why for my business, as I am into retail business, and have been doing this business for ages perfectly without using any software solution.

Let us take a typical example of Grocery store to understand the need for retail software.

A typical grocery store involves following transactions and calculations to be managed:-

  • Barcode:- Standard barcodes on company products, and other products which don’t have barcodes but needs to be manage and maintained
  • Inventory management: - Most important is to manage the inventory which includes terminologies like current stock, out of stock, in stock, in transit, expiry stock etc.
  • Accounts management: - Accounts needs to be managed for sold items (now a day’s sell happens on cash, credit, debit cards) and purchases from various supplier which are distributors to different products.
  • Billing:- Very crucial for any business, in grocery retail of a departmental store billing involves, discounts, promotions, loyalty points management, schemes and various other offers shared by the companies.


We believe that the above mentioned points are enough to understand the need for a retail store software. Let us discuss each one in a bit detail and compare both the sides that is with software and without software.

  • Barcodes:- If a retail store is not using a software solution then whether it’s a standard product having barcodes imprinted or a local product with no barcode, it’s all the same, and the main challenge is to document things like the entry or Purchase date of the product, Expiry date of the product, Batch no., the product is purchased from which vendor etc, and if the store is using a software solution then all these things will be recorded and will be maintained in the software, with alert mechanism which will be helpful in case of have expired stock in inventory, and the software also helps in generating the barcode for local products which then can be managed and maintained the same way as standard products.
  • Inventory management: - Without software solution inventory management in a grocery store is a troublesome task. Managing of expiry, breakage, return, old products manually involve error which will lead to losses. Apart from it a retail store also needs to manage near expiry goods. With software in place, inventory will be managed with accuracy.
  • Billing and Accounting: - Managing manually involves challenges like calculation on, various promotional offers, applying schemes, adjusting customer loyalty, offering discounts and managing taxes on different products, and accounting for transaction which involves sale on cash and card and purchases on cheque, DD, and handling a credit cycle. All this will be managed by the software solution; and not only that but also manages the credit days for different vendors, and shows the alert once the days exceed the credit limit.

Conclusion:-


Hope you have got insights of how a software solution manages all the complex tasks and works towards excellence. This is not only quick bust save a lot on time, money and energy. The initial cost for software may seems like a Cost, but this investment has higher long term returns.

Hope you liked the post, please share your comments.


RetailGraph Team

SoftWorld (India) Pvt. Ltd.
21, Sunder Market,
Near SMS Hospital, Jaipur-302004
Ph: +91-141-2577600 (5 Lines) * Fax: 2571882
Cust. Care Center: +91-141-2577603 (2 Lines)
Email: info@swindia.com
Web: www.swindia.com
Web: www.retailgraph.com
Web : www.retailg.com

Monday, July 14, 2014

Transition to a Web Based Application


Hello,

Today’s story is a success story of RetailGraph which you are familiar of. Hope you remember the story of Mrs. Chopra and Simran, we have shared two stories about how they automated their store operations and have a controlled way of dealing with customers.

Refer the earlier post on http://retailgraph.blogspot.in/2013/06/retailgraph-software-for-apparels.html

As the time flies by Mr. Chopra has grown her business manifolds, with a humble beginning of only 1 small store now she has 8 huge stores across the county, and counting.

With RetailGraph all her operations were taken care of well, but still she is facing a challenge, yes challenge of accessibility of real time information from all the stores, and to able to calculate a consolidated P&L for her business.

With the existing setup software at every store, she still manages to get the store wise data and reports, but she again needs to perform an exercise to get consolidated figures for her business as a whole.

So she decided to discuss it up with the account manager assigned for her account with the challenges. The conversation and the solution were as below:

Mrs. Chopra: - Hello, I am Mrs chopra...

Acc. Mgr: - Hello, madam how are you.

Mrs Chopra: - Yes I am fine.

Acc. Mgr: - Yes please how can I help you.

Mrs. Chopra: - As you are aware I have 14 stores now and I am planning to open a couple of more in another month or so, this means a lot of travelling is involved for me to manage these stores and to open new ones. RetailGraph has helped a lot as far as independent stores are concern, but now i want to have a consolidated option available for me so that i have all the reports and analytics for my business in a real time basis, this was my purpose to call you to understand a solution to this concern of mine.


Acc. Mgr: - Yes please. I have understood your challenges in detail and the need to have a consolidated view of the information in real-time.

Mrs. Chopra: - Yes

Acc. Mgr: - In fact we have 2 solutions for you to choose from which are:-

1. RetailGraph consolidation: - same setup as you have but the Masters will be maintained at a single Location (HO) or the location you spend the maximum time, from there all the prices, categories etc can be pushed to other locations and consolidated reports and analytics can be received.

2. RetailGraph Web Module: - Everything will be on web and the username and password will be shared to the users, this will help you to get into the system any time from any place simply via an internet connection. In this module data will be on server, which you can host locally or can be put on a third party cloud.

And in future we are coming up with our Android module as well, which will have all the information available on you Android Mobile OR Tab.

Mrs. Chopra: - This is quite impressive, I am happy that I am associated with RetailGraph as my Garments Store Software. For now I will select the 2nd option of Web based Software solution, but tell me what about the data base how to maintain and manage it, currently in our existing decentralised working we have data locally maintained and backed up. Please explain how it will be managed if its all web based

Acc Mgr: - Yes sure. In Web based approach, we recommend to host your data with us or with a third party solution provider. This will ensure safety and security of data, many owner have the question in mind that will my data be secured with 3rd party or not, to which our answer is that your data will be most secured with them, as they are professionals and use tier 3 and tier 4 data centres to manage the data with high end encrypted security levels.

And to add on you can also assign area wise and region wise managers with certain rights so that they can view the data from their region only and you being at the top can view each and every detail along with analytics.

Mrs Chopra: - That’s some real insight; I understood, so let us start the transition to the web based module of RetailGraph. Thank You.

Acc. Mgr: - Thanks. Madam, we will initiate the transition process.

Conclusion:- We have solution to all your needs, We grow as you grow, RetailGraph works as standalone application, as online application with Consolidated and a complete online Application for businesses at advance level.



Hope you liked the post, please share your comments.

SoftWorld (India) Pvt. Ltd.
21, Sunder Market,
Near SMS Hospital, Jaipur-302004
Ph: +91-141-2577600 (5 Lines) * Fax: 2571882
Cust. Care Center: +91-141-2577603 (2 Lines)
Email: info@swindia.com
Web: www.swindia.com
Web: www.retailgraph.com
Web : www.retailg.com

Monday, July 7, 2014

Why Change is Important for a Software Solution ?

Why Change is Important for a Software Solution ?

The Only thing that is constant is change. Yes change is inevitable. 

In today blog post we will be share why change is important and how we change our software solutions.

We at SWIL make possibly every effort to keep up with the changing times and our experience of 20 years proves this.  

Our software products have catered to the requirements of different stakeholders in the supply chain including Retail Store, Chain of Stores, C&F and Distributors and the Parent or the Manufacturing Company.

In Software industry and especially which caters to the requirements of ever evolving Retail sector, where software is very crucial for business and operation, any change small or big it has to be planned well in advance for adaptation.

Change is always considered good, but unplanned change can do more harm than doing any good. SWIL is always working towards planned change and it is a planned activity which we follow religiously.

How we plan changes in our software solution:

  1. With our planned review meeting and discussion with our marketing and customer care teams we get feedback's on new requirement and change request based on their interaction with the client.
  2. The Change Requests are then evaluated by the Product Development team and further discussed on the feasibility and whether the features solve the purpose of a single client OR whether is it beneficial for a segment of clients catering to an entire industry. 
  3. The Change request is then initiated to Development team and the phase includes
    • Development
    • Testing and 
    • Released on finding it fully functional, released it with the new version of the software which may cover other such features as well OR only this feature if it’s unique to a client.
  4. This updated version is then deployed at client end and the customer care team train the client and its operators about the changes in the version and how to use them.
To add on not only did we change our versions and work towards continuous improvement and customer satisfaction, but we also change the platforms, so that the products can work on different platforms giving customers the liberty to work on Windows, Web and Android.

Our Product RetailGraph which is the best software solution for retail stores and chains works on different platforms which include:
  1. Desktop - Windows
  2. Web
  3. Mobile-Android
These applications are unique in their own way and cater to the needs of retailer. Desktops are no more a requirement, rather it has become need of the hour, without which a business suffers, similarly business application on Web and your phone is a requirement now which we have sensed and acted upon it, and going forward this will be a necessity.

Currently we have the same applications being used by different client on Window’s Desktop environment, Web Based Environment with Microsoft Azzure and also on Android.

We believe in continuous improvement, we change continuously. 

WE CHANGE AND EVOLVE WITH TECHNOLOGY AND SUGGEST THE SAME TO OUR CUSTOMERS 

Hope you liked the blog, please share your comments.

SoftWorld (India) Pvt. Ltd.
21, Sunder Market,
Near SMS Hospital, Jaipur-302004
Ph: +91-141-2577600 (5 Lines) * Fax: 2571882
Cust. Care Center: +91-141-2577603 (2 Lines)
Email: info@swindia.com
Web: www.swindia.com
Web: www.retailgraph.com
Web : www.retailg.com

Saturday, May 10, 2014

The 3 Best Retail Habits

Best retail habits

For over 20 years, we have worked closely with retail and we have identified these three retail habits the most successful retailers adopt to improve accuracy and increase customer satisfaction.

Habit No 1 – Learn more about your customers

In sales it is called KYC (know your customer) it is very important for any business to know there customer and to understand them well. Knowing customer well certainly drives your business and this way you can clearly prioritize and set promotions and schemes for your customers as you are aware of what works and what does customers like to buy – whether it’s online, in store or from a catalogue? 

 It’s said ‘Knowledge is Power’, so ensure you and your staff are always engaged and ready to ask the right questions. You must ensure customer preferences, value and purchase histories are properly maintained and are in your Retail Software and captured for Future reference.

Habit No 2 – Fast and Easy access to Information

Is your face blank when someone asks you about your sales, current inventory, near expire goods, current accounts and financial position. If yes, then you must lookout for a software solution which has all these features to give you the right information every time. Accurate information not only helps you to know your current position but also helps you in drafting strategies for the future.

Information can help you in:

  • Identify best suppliers
  • Customer preferences
  • Peak sales hours
  • Best promotional scheme
  • Near Expiry items
  • Inventory reports
  • Current Account Details and profit margins 

Habit No 3 – Create ‘value based’ promotions

It is said that out of sight is out of mind, and thus it is always advisable to be in contact of you customers. You must communicate with your customer. To communicate you must ensure that at the time of billing you have saved the name, no. email id etc accurately. This helps you for all your future communications with the customer: You can also ask for customers Birthday and Anniversary as well, and send greeting on that day.

In software’s the features of send SMS and Email helps you to communicate with your customers for

  • New Offers
  • Promotion schemes
  • Birthday or Anniversary Greetings
  • Fresh Arrivals
  • Festive Season Sales etc
  • Patients can be reminded for their medication for coming months
This way you can be in touch with your customer and they will also have a sense of belongingness towards your store.

Conclusion: Think deeply about your customers and do best you can to make it easier for them decide to buy from you. Speak to RetailGraph team now to show case the Demonstration of the software which can also be integrated with your Online Retail Store.

Hope you liked the Blog. Please share your comments. 

SoftWorld (India) Pvt. Ltd.
21, Sunder Market,
Near SMS Hospital, Jaipur-302004
Ph: +91-141-2577600 (5 Lines) * Fax: 2571882
Cust. Care Center: +91-141-2577603 (2 Lines)
Email: info@swindia.com
Web: www.swindia.com
Web: www.retailgraph.com
Web : www.retailg.com

Saturday, May 3, 2014

Information Technology to be an Integral part of Retail

Information Technology to be an Integral part of Retail 

Hello,

In today's blog post we will briefly share about IT being an integral part of retail.

With the increasing globalization in retail and the increasing entrants in the markets the competition to stay ahead and have sustainable profitability and growth is crucial for retailers. To have the competitive edge the use of Information technology has increased many folds and now it has become a necessity and part of business.

In fact it was not many years ago that IT was considered as a Cost center function in organization and limited budgets were allocated to IT which includes software, hardware, security, network etc.

But in Today’s’ age Information technology with offering catering to different industries including retail has changed the scenario. We all are happily surrounded by IT, right from the time we enter in a store to the time we leave. CCTV, RFID, Barcode, Scanners, POS, etc all have reduced the time consuming tasks and has increased the efficiency.

In addition to it retail software’s control the data in an efficient manner and not only keep track of accounts, Inventory, promotions, expiry, etc.. But provides valuable analytic and reporting, few other things are:

· Companies ability to respond to the evolving markets through enhances flexibility and agility
· Analyzing and enhancing customer data
· Helps in working effectively with One system across all stores with data synchronization
· Provide real time information.
· Saves a lot on Cost
· Transparency and tracking
· Handles Tax and much more

IT in retail or specifically the software for retail, plays many roles like of a supply chain system, Enterprise retail system, store operation systems and manages the entire retail store efficiently.

Web technologies have given a new dimension and revolution in the field of retail stores, it is technology that has given us the liberty and freedom to purchase anything anywhere just on a simple click of mouse or a touch on personal computer and smart phones.

To the likes of big ones like Amazon.com or flipcart.com, retailers can also have their own stores online an d can target their regional area by selling products online.

This is just a start, to provide excellent services and convenience to the end customer, many big giants are thinking of a step ahead for instance Amazon Prime air priding you your ordered item in 30 minutes, still under the R&D phase watch this Video http://www.amazon.com/b?node=8037720011

Yes it is technology of the future, but again its is technology which is touching our life every day and every minute.

With this we would conclude this blog, and I am sure retailers friends will always thrive to have the best of the solutions for their retail stores.

SoftWorld (India) Pvt. Ltd.
21, Sunder Market,
Near SMS Hospital, Jaipur-302004
Ph: +91-141-2577600 (5 Lines) * Fax: 2571882
Cust. Care Center: +91-141-2577603 (2 Lines)
Email: info@swindia.com
Web: www.swindia.com
Web: www.retailgraph.com
Web : www.retailg.com














Saturday, April 26, 2014

Distribution Management Made Easy

C&F and Distribution Management Made Easy

Hello,

In today’s blog we will be sharing about how Distribution management is a very crucial task for organizations.

Distribution is an integral part of business. FMCG, Consumer Durable companies, Pharmaceutical companies are largely dependent on their Distributors for in time and effective supply of material down the supply chain.

Distributors must have the optimum stock and an accurate understanding to the sales and purchase trends to effectively store the optimum Inventory and reorder accordingly to give the right picture of Sales to the parent company for manufacturing.

The cycle looks very simple but it’s very complex and have enormous effects on business If not handled appropriately.

To start with the Manufacturer has different Distributors across the area (Country, State etc) so that it can send and store its products with them, from whom the smaller stockist or C&Fs may purchase, and from whom further the Retailer (shop owner) buy products and sales to the end customer.

This cycle involves many transactions like sales, purchase, returns, replacements, promotions, discounts, credit, outstanding. Credit, cheques etc.

The concerns starts form the 1st phase its self when the company sells the product to different distributors across the country and tries to maintain the details. It becomes very tedious task when you need to manage details for 10 different vendors it is highly time consuming activity. 

Few of the challenges faced are:

  • Communication with all the vendors
  • Sharing Central rates for all the vendors centrally,
  • Identifying the best distributor among rest
  • Monitoring and manage the credit limits and cycle of the Distributors
  • Complete Purchase Order management, good Receipts note and supplier ledger management
  • Multi location Inventory management
  • To have real time update from all the locations to have information on financial accounting, inventory, outstanding, shelf life, expiry, credit note, debit note, breakage, expiry, special bonus, discount etc.
  • State wise or country wise tax reports and registers
  • State wise or country wise VAT and E-Returns
  • Sales return notes
  • Distributor wise, age wise, outstanding list and analysis.
  • Manage breakage expiry
These are the few of the challenges which needs to be addressed in order to manage the Distributors in an effective manner. The main idea is to have visibility and transparency within the system to know the current state and trends which helps you to plan for the future.

The same is applicable for the Distributors when they further sell the stock to smaller distributors of a local area or directly to a Retailer, and again when a retailer sells the product to the end customers.

The Solution to all these is to have a Distribution Management Software which can help you handle all these concerns in a real-time basis and provides accurate information to plan for the future.

RetailGraph works as complete distribution management software which provides centralized control over the multi location C&F and distribution channel. 


As supply chain management software It helps you to work as

  1. Complete online mode: It provides real time reporting, analytics and data to trust for faster decision making based on accurate information. Internet connectivity and Static IP is a must to have at all locations for real time information transfer and 
  2. Hybrid Mode (online-offline): It allows you to work offline and data syncs with the Central database at a desired frequency of the day on the availability of Internet. It requires static IP at all locations for information transfer at the desired intervals.
The software helps to maintain exact information on the purchases from the parent company (manufacturer) and the details of sales and supply of the material to the local C&Fs, Stockiest, and retailers etc. It helps you to identify best buyers and suppliers through detailed reports and analysis.

As a warehouse management system you can have more streamlined inventory control, Reorder planning, expiry, returns, replacement, barcoding reporting and also facilitates you to share SMS and emails.

Benefits of the C&F and Distribution management software solution:

  • Single point communication to all Distributors across locations
  • Instant availability of accurate information helps in faster decisions
  • Complete inventory management with visibility on available stocks /expiry /slow moving items
  • Overall & Distributor wise business analysis
  • With ready to use software & quick implementation ,helps in enrolling new distributors
  • Easy to use software with minimal training and low TCO
  • Higher Visibility through live updates from each and every stores to HO
  • distributor wise / Area Wise / Region wise analysis
  • Single entry price updates for PAN India Locations
  • Smooth day to day transactions and reporting 
  • Area wise tax management
  • Export accounting data to Tally
  • C&F wise / Area wise / User wise login and access to have security and secrecy of information
Hope you have liked the blog. Please share your comments.

RetailGraph Team



SoftWorld (India) Pvt. Ltd.
21, Sunder Market,
Near SMS Hospital, Jaipur-302004
Ph: +91-141-2577600 (5 Lines) * Fax: 2571882
Cust. Care Center: +91-141-2577603 (2 Lines)
Email: info@swindia.com
Web: www.swindia.com
Web: www.retailgraph.com
Web : www.retailg.com









Monday, April 14, 2014

Check Points For Selecting the Best Software Solution for your business

Choose the Best Retail Store Software

With growing competition it is hard to hold the customer rather then making a new customer. We know and always talk about the 80-20 principle very frequently but only a few follow it.

Its the Pareto's principle or the 80-20 rule, which says for many events, roughly 80% of the effects come from 20% of the causes.  OR "80% of your sales come from 20% of your clients"

Yes this is the truth , that why it is wise to focus on those 20% of your clients that contribute to 80% of your revenues. 

In terms of Retail store the targets are the local residents and the increasing number of online buyers mostly from the 2 to 3 km radius who prefer home delivery.

With the increasing number of Retail software's and variety of options to open you own online store, retailers are left with many choices which leaves them confused with what to choose from. Retailer must be cautious before deciding on the same as this will impact their business.

In today's blog post we will be sharing all all should you check before finalizing a retail Store software solution. 

Sales, purchase inventory stocks are very basic and generic features that most software have and boost about what matters is the specific questions which really matters to your businesses. Few of the questions are as below:
  • The software is developed on which technology.
  • Is it scalable
  • Can i upgrade it to Complete Online Solution
  • Can i have a Mobile App for it
  • How fast is it for billing and reporting
  • How many reports are shared
  • Can we schedule reports
  • Can we share material across branches
  • Can we do product conversion
  • Can we set user, role rights and what the security
  • Can we manage Vendors
  • Can we manage payroll
  • Can we manage advances given
  • Can we manage the Sales man or MR incentive and more
  • Can we Run Promotions
  • Can we do customer engagement via SMS and Email
  • Can we Run Promotions and schemes
  • What is the Support On software
  • Do you have a support team
  • What are the Service level commitments 
  • What do you do for improvements in the software
  • What is the experience of your company
  • Can you share some references
  • Who is your biggest customer in terms of revenue
  • Do you have different modules or is it a single solution
and more. 

Many of these questions may look repetitive but for sure this will give a sense of responsibility in the mind of software vendor before presenting his solution to you.

No matter in what business you are, make sure you choose you clear your requirement clearly and set the expectation right. Any gap in the Expectation and what is being delivered will lead to dissatisfaction 

Since its inception SWIL and its products were highly appreciated and well accepted in the market, and it has been a long journey of 2 decades for SWIL to provide best in class software solutions to end users and businesses.

RetailGraph as a best software solution for retail stores, chains, distribution, C&F, Wholesales businesses, is comprehensive and works across platforms to provide the most scalable and robust software solution to masses.

Conclusion: All these points will help you to stay ahead in your business and serve your customers in the right manner so that you get the most out of your investment. and with RetailGraph certainly SWIL is Leading Towards Intelligent Solutions...for multiple businesses.

Hope you have liked the blog. Please share your comments.

RetailGraph Team

SoftWorld (India) Pvt. Ltd.
21, Sunder Market,
Near SMS Hospital, Jaipur-302004
Ph: +91-141-2577600 (5 Lines) * Fax: 2571882
Cust. Care Center: +91-141-2577603 (2 Lines)
Email: info@swindia.com
Web: www.swindia.com
Web: www.retailgraph.com
Web : www.retailg.com